|Company Location||, Canada|
Caravel not only believes in the importance of innovation and technology, but also in the significance of client service, exemplified by being the first law firm in Canada to have a Director of Client Happiness, the first law firm in Canada to introduce Net Promoter Surveys (NPS) and the first to embrace a Value Based Billing Model. As traditional law firms are getting smaller and struggling to stay relevant, Caravel’s novel approach has meant that it has consistently ranked as one of the fastest growing businesses in Canada.
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